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  1. Intelligent Voice
  2. Zendesk Talk - PCI redaction
  3. FAQs on PCI redaction for Zendesk Talk

FAQs on PCI redaction for Zendesk Talk

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Frequently asked questions for Intelligent Voice transcription with PCI redaction for Zendesk Talk

  • How do I install the Intelligent Voice PCI redaction app for Zendesk?
  • How to recreate your IV PCI redaction for Zendesk settings
  • What will be redacted?
  • How can I find tickets with comments added by Intelligent Voice PCI redaction for Zendesk Talk?
  • Changing the agent who appears on comments created by Intelligent Voice PCI redaction for Zendesk Talk
  • What happens to the original Zendesk Comment?
  • Restricting transcription & redaction to specific Agents or Groups
  • How can I tag tickets where possible payment card data was redacted?
  • Detecting payment card data in voicemails
  • Zendesk PCI - request recording reprocessing
  • Disabling or uninstalling Intelligent Voice PCI redaction for Zendesk Talk
  • Changing the number of agents
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