FAQs on PCI redaction for Zendesk Talk
Frequently asked questions for Intelligent Voice transcription with PCI redaction for Zendesk Talk
- How do I install the Intelligent Voice PCI redaction app for Zendesk?
- What will be redacted?
- How can I find tickets with comments added by Intelligent Voice PCI redaction for Zendesk Talk?
- Changing the agent who appears on comments created by Intelligent Voice PCI redaction for Zendesk Talk
- What happens to the original Zendesk Comment?
- Restricting transcription & redaction to specific Agents or Groups
- How can I tag tickets where possible payment card data was redacted?
- Detecting payment card data in voicemails
- Why are some recordings not processed?
- Disabling or uninstalling Intelligent Voice PCI redaction for Zendesk Talk
- Changing the number of agents