Mauro Mancinetti

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Activity overview

Latest activity by Mauro Mancinetti
  • Mauro Mancinetti created an article,

    Intelligent Voice 5.2.3

    Intelligent Voice is pleased to announce the release of Intelligent Voice version 5.2.3.  This release contains the following changes: Language Identification and Transcription improvements Apache...

  • Mauro Mancinetti created an article,

    Intelligent Voice 5.2.2

    Intelligent Voice is pleased to announce the 5.2.2 release which contains the following bug fixes and improvements:   Import Retry Fix The retry functionality for a failed import was not not workin...

  • Mauro Mancinetti created an article,

    How do I restore the Default Trigger for PCI Redaction for Zendesk Talk & Support?

    If you have previously had to manually create a Trigger after the Default Trigger installed by the Marketplace App got disabled, this is how to remove it, and replace it with the Default Trigger.  ...

  • Mauro Mancinetti created an article,

    Intelligent Voice 5.2

    Intelligent Voice is pleased to announce the 5.2 release which contains the following new features:   Import Processing Options The Processing Options for the Import and Create Item web services ha...

  • Mauro Mancinetti created an article,

    Intelligent Voice 4.13.0.3

    Intelligent Voice is pleased to announce the release of version 4.13.0.3 which contains two important bug fixes. INT-4278 Added basic validation for Create Item webservice to prevent item gett...

  • Mauro Mancinetti created an article,

    Partial outage since 20 November 2020

    Incident Summary Intelligent Voice is investigating customer reports of recordings not processed since 20 November 2020   We have determined that Intelligent Voice system was unable to process some...

  • Mauro Mancinetti created an article,

    Intelligent Voice 4.14

    Intelligent Voice is pleased to announce the 4.14 Release. This Release contains major bug fixes and Improvements together with the New Feature for Inference and Sentiment detection.   Overview   B...

  • Mauro Mancinetti created an article,

    Intelligent Voice 4.13

    Intelligent Voice is pleased to announce the 4.13 Release containing major bug fixes and improvements. IMPORTANT: This is the first release of IV which includes and requires Docker.  The only Docke...

  • Mauro Mancinetti created an article,

    Intelligent Voice 4.11.4

    Intelligent Voice is pleased to announce the release of Intelligent Voice 4.11.4, a release that includes minor bug fixes.   Installation Notes For a complete summary of the installation steps plea...

  • Mauro Mancinetti created an article,

    Intelligent Voice 4.11.2

    Intelligent Voice is pleased to announce the release of Intelligent Voice 4.11.2, a release that includes minor bug fixes.   Installation Notes For a complete summary of the installation steps plea...