Gary Cahalane
Senior Manager Sales Operations
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Activity overview
Latest activity by Gary Cahalane-
Gary Cahalane created an article,
Link to Zendesk Marketplace listing for Intelligent Voice PCI Call Redaction
https://www.zendesk.co.uk/marketplace/apps/support/141266/intelligent-voice-pci-call-redaction/?queryID=fe5f288f089987bbf23b270050dfd5eb
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Gary Cahalane created an article,
Supported languages for sentiment analysis
Sentiment Analysis - positive, negative or neutral - is available for the following languages: Arabic English Dutch French German Mandarin Norwegian
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Gary Cahalane created an article,
How do I restrict processing & billing to just Talk Agents who are to have a Comment containing: 1. A Gen AI-powered call summary 2. Speaker separated sentiment analysis 3. Transcription generated for each of their calls?
When you install the Intelligent Voice Generative AI app, it creates a trigger which notifies Intelligent Voice which calls need to be processed. You can modify this trigger to only send calls for ...
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Gary Cahalane created an article,
Installing & Configuring the Intelligent Voice Generative AI Voice Analytics app for Zendesk Talk & Support
Free Trial Set Up Note: applications other than the Zendesk Talk application, e.g. Amazon Connect Zendesk Integration, are not currently supported. Start by clicking the Free Trial button in the to...
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Gary Cahalane created an article,
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Gary Cahalane created an article,
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Gary Cahalane created an article,
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Gary Cahalane created an article,
Letting Intelligent Voice Ltd know if you change you Zendesk Subdomain
If at any point in the future you change your Zendesk Subdomain, for example following a corporate rebranding, or a merger or acquistion, you must contact us to let us know. Otherwise the app will...
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Gary Cahalane created an article,
Partial outage 7 to 11 December 2020
Intelligent Voice has investigated and resolved an internal alert of recordings not processed since 7 December 2020. The backlog of recordings created by this partial outage was caught up by 08:00 ...
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Gary Cahalane created an article,
Which languages can Intelligent Voice transcribe?
Speech to Text in Intelligent Voice requires the use of Automatic Speech Recognition models. The ASR models to add to your Intelligent Voice installation, and where applicable Language Identificat...