Colin Pickard
Technical Lead at Intelligent Voice in London
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Recent activity by Colin Pickard-
How do I restrict processing & billing to just Talk Agents who handle PCI in English?
When you install the Intelligent Voice PCI Redaction app it creates a trigger which notifies Intelligent Voice which calls need to be transcribed and redacted. You can modify this trigger to only s...
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Intelligent Voice 5 on AWS
The Intelligent Voice system is a batch processing system designed to process hours of audio recordings as efficiently as possible. We also offer systems designed for real-time transcription, low ...
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Intelligent Voice 4 on AWS
The Intelligent Voice system is a batch processing system designed to process hours of audio recordings as efficiently as possible. We also offer systems designed for real-time transcription, low ...
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Intelligent Voice 5.0
Intelligent Voice is delighted to announce the release of major new version 5.0 which brings many new advances, including: Improved Speech Recognition New, CTC-based Automatic Speech Recognition ...
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Intelligent Voice on physical & virtual servers (on-premise deployments)
The Intelligent Voice system is a batch processing system designed to process hours of audio recordings as efficiently as possible. We also offer systems designed for real-time transcription, low ...
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How to calculate audio duration from video file size
IV extracts the audio from video files before transcribing the audio, and the processing requirements are based on the total duration of the audio. We strongly recommend you determine the actual du...
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How to find out the duration of audio files
When using the IV system to process audio or video, the processing requirements are based on the total duration of the audio content. After importing data into IV, the duration of files can be seen...
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What is Intelligent Voice PCI Call Redaction in Zendesk?
The Intelligent Voice PCI Call Redaction App provides automatic, same day redaction of all Payment Card Information spoken in English from the Zendesk Talk call recording held in a Zendesk Support ...
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How do I suspend or uninstall Intelligent Voice PCI redaction for Zendesk Talk?
You can uninstall the app at any time, which you can do in your Zendesk under Admin – Apps – Manage. The Intelligent Voice service is directly integrated with Zendesk, so uninstalling the app auto...
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How do I recreate my Intelligent Voice PCI redaction settings for Zendesk - Targets & Triggers?
If your Zendesk Target is disabled and can't be reactivated or there is another issue with either your target or your trigger you can recreate them by following the instructions below Create a repl...