Colin Pickard
Technical Lead at Intelligent Voice in London
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Recent activity by Colin Pickard-
Intelligent Voice 5.0
Intelligent Voice is delighted to annouce the release of major new version 5.0 which brings many new advances, including: Improved Speech Recognition New, CTC-based Automatic Speech Recognition (nA...
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Intelligent Voice on physical & virtual servers (on-premise deployments)
NOTE: This documentation is currently being updated for IV 5.0 release on June 16, 2021. The Intelligent Voice system is a batch processing system designed to process hours of audio recordings as e...
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Which languages can Intelligent Voice transcribe?
Speech to Text in Intelligent Voice requires the use of Automatic Speech Recognition models. More than 25 ASR models are available to download and add to your Intelligent Voice installation. The ...
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How to calculate audio duration from video file size
IV extracts the audio from video files before transcribing the audio, and the processing requirements are based on the total duration of the audio. We strongly recommend you determine the actual du...
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How to find out the duration of audio files
When using the IV system to process audio or video, the processing requirements are based on the total duration of the audio content. After importing data into IV, the duration of files can be seen...
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What is Intelligent Voice PCI Call Redaction in Zendesk?
The Intelligent Voice PCI Call Redaction App provides automatic, same day redaction of all Payment Card Information spoken in English from the Zendesk Talk call recording held in a Zendesk Support ...
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How do I suspend or uninstall Intelligent Voice PCI redaction for Zendesk Talk?
You can uninstall the app at any time, which you can do in your Zendesk under Admin – Apps – Manage. The Intelligent Voice service is directly integrated with Zendesk, so uninstalling the app auto...
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How do I recreate my Intelligent Voice PCI redaction settings for Zendesk - Targets & Triggers?
If your Zendesk Target is disabled and can't be reactivated or there is another issue with either your target or your trigger you can recreate them by following the instructions below Create a repl...
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How do I request reprocessing of recordings?
When a new recording is added to a ticket on your Zendesk, a trigger notifies Intelligent Voice, which will attempt to read the recording and post a new comment to the same ticket. There are some ...
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How do I change which Talk agent appears on the comments created in Zendesk by the PCI redaction?
The agent who created the API token used during the set up of Intelligent Voice PCI redaction for Zendesk Talk will appear as the author of the comments posted by the app. To change this, create a...