Colin Pickard
Technical Lead at Intelligent Voice in London
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Recent activity by Colin Pickard-
Zendesk PCI - request recording reprocessing
When a new recording is added to a ticket on your Zendesk, a trigger notifies Intelligent Voice, which will attempt to read the recording and post a new comment to the same ticket. There are some ...
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Intelligent Voice on physical & virtual servers (on-premise deployments)
The Intelligent Voice system is a batch processing system designed to process hours of audio recordings as efficiently as possible. We also offer systems designed for real-time transcription, low ...
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Which languages can Intelligent Voice transcribe?
Transcription in Intelligent Voice requires the use of ASR models. More than 26 models are available to download and add to your Intelligent Voice installation, including models for the following ...
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How can I send files to Intelligent Voice?
1. Encrypt your files! An easy way to do this is to create an encrypted zip file using 7-zip. We recommend using AES-256 and a randomly generated password of 30 characters. 2. Put your files onli...
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IV settings for mono, multi-channel and stereo files
There are 3 sorts of files: Multi-channel: Multiple speakers separated into multiple channels. If you open the file with software that shows waveforms such as Audacity you will see a different w...
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How to recreate your IV PCI redaction for Zendesk settings
If your Zendesk Target is disabled and can't be reactivated or there is another issue with either your target or your trigger you can recreate them by following the instructions below Create a repl...
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What is Intelligent Voice PCI redaction for Zendesk Talk?
Intelligent Voice transcription for Zendesk Talk is a Zendesk App for users of Zendesk Talk. A standard feature of Zendesk Talk is to record calls and create tickets in Zendesk Support which inclu...
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Intelligent Voice on AWS
The Intelligent Voice system is a batch processing system designed to process hours of audio recordings as efficiently as possible. We also offer systems designed for real-time transcription, low ...
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What will be redacted?
When Intelligent Voice detects data which could be payment card information in a recording, it will redact all numbers and date information from the recording. This covers the long card number, st...
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Partial outage 2-6 Aug 2019
Intelligent Voice is investigating reports of occasional unprocessed tickets between Friday 2nd August and Tuesday 6th August. It appears that this incident is related to the core system capacity a...