Colin Pickard
Technical Lead at Intelligent Voice in London
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Activity overview
Latest activity by Colin Pickard-
Colin Pickard created an article,
Changing the agent who appears on comments created by Intelligent Voice PCI redaction for Zendesk Talk
The agent who created the API token used during the set up of Intelligent Voice PCI redaction for Zendesk Talk will appear as the author of the comments posted by the app. To change this, create a...
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Colin Pickard created an article,
Intelligent Voice 4.8.3
Intelligent Voice is pleased to announce the release of Intelligent Voice 4.8.3, a minor patch containing 3 bug fixes. Installation Notes If you are upgrading from a release before 4.8 please ensur...
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Colin Pickard created an article,
Connectivity issue 24 Apr 19
Intelligent Voice is investigating degraded system performance. This may be linked to connectivity issues at Zendesk (see https://help.zendesk.com/hc/en-us/articles/360022020914-Service-Incident-Ap...
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Colin Pickard created an article,
Partial Outage 8-11 April
Intelligent Voice has investigated customer reports of recordings not processed between 8-11 April 2019. We have determined that during peak hours (17:00-23:00 UTC) during this period the Intellige...
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Colin Pickard created an article,
IV settings for mono, multi-channel and stereo files
There are 3 sorts of files: Multi-channel: Multiple speakers separated into multiple channels. If you open the file with software that shows waveforms such as Audacity you will see a different w...
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Colin Pickard created an article,
Terms and Conditions
Terms and Conditions for Intelligent Voice Services: https://www.intelligentvoice.com/terms-and-conditions/
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Colin Pickard created an article,
Privacy Policy
Privacy Policy for Intelligent Voice Services: https://www.intelligentvoice.com/intelligent-voice-privacy-policy-april-2018/
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Colin Pickard created an article,
Restricting transcription & redaction to specific Agents or Groups
When you install the Intelligent Voice PCI Redaction app it creates a trigger which notifies Intelligent Voice which calls need to be transcribed and redacted. You can modify this trigger to only s...
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Colin Pickard created an article,
Import API - supplying metadata with .csv files
To include metadata when importing files from the local filesystem into IV you need to create a CSV file with the following columns (an example file is included at the end of this page): Column ...
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Colin Pickard created an article,
How can I tag tickets where possible payment card data was redacted?
The redacted version of the recording posted by Intelligent Voice is in a comment containing the text string: [Intelligent Voice redacted possible PCI data in this recording] So you can create a tr...