Colin Pickard
Technical Lead at Intelligent Voice in London
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Activity overview
Latest activity by Colin Pickard-
Colin Pickard created an article,
Configuring Red Box to send recordings to Intelligent Voice
To send recordings from a Red Box recorder to Intelligent Voice you need to configure the Red Box Export Broker component. Refer to the guide Call Brokers and Transcription Technical Guide, publish...
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Colin Pickard created an article,
Verint Financial Compliance integration with Intelligent Voice
Verint Financial Compliance from version 9.8 has a native, built-in integration with Intelligent Voice. Intelligent Voice can be self-hosted or delivered as a service by a Verint partner or by Inte...
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Colin Pickard created an article,
Hybrid Deployment Reference Architecture and Best Practices
This is a hybrid Azure / on premise deployment architecture for Intelligent Voice 6.0, using Azure DevOps Services as a CI/CD pipeline for an on-premise deployment. Intelligent Voice recommends a ...
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Colin Pickard created an article,
Azure Reference Deployment Architecture and Best Practices
Intelligent Voice recommends a fully-automated pipeline to deploy container images, and a staged deployment pipeline to update to new versions. IV container images should be mirrored in your own l...
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Colin Pickard created an article,
IV Connector design
Intelligent Voice publishes a range of connectors for call recorders, online meeting services, and chat archives. These are designed to take a wide range of disparate source data, standardise it an...
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Colin Pickard created an article,
Increasing the tomcat max heap allocation
The default setting for tomcat heap allocation in IV is 2GB. Some operations, such as uploading large files with base64 encoding, or installing or adapting large models, require more heap allocati...
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Colin Pickard created an article,
Spring4Shell vulnerability in Spring Framework (CVE-2022-22965) - not affected
Intelligent Voice has reviewed the “Spring4Shell” vulnerability in the Spring Framework (CVE-2022-22965) and related vulnerability in Spring Cloud Function (CVE-2022-22963) and confirmed that n...
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Colin Pickard created an article,
Log4Shell vulnerability in Log4j (CVE-2021-44228) - not affected
Intelligent Voice has reviewed the “Log4Shell” vulnerabilities in Apache Log4j 2 (CVE-2021-44228, CVE-2021-45046, CVE-2021-45105 and CVE-2021-44832) and confirmed that no Intelligent Voice software...
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Colin Pickard created an article,
Intelligent Voice 6 on Azure
The Intelligent Voice system is a batch processing system designed to process hours of audio recordings as efficiently as possible. We also offer systems designed for real-time transcription, low ...
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Colin Pickard created an article,
Intelligent Voice 6 on physical & virtual servers (on-premise deployments)
The Intelligent Voice system is a batch processing system designed to process hours of audio recordings as efficiently as possible. We also offer systems designed for real-time transcription, low ...