Colin Pickard
Technical Lead at Intelligent Voice in London
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Activity overview
Latest activity by Colin Pickard-
Colin Pickard created an article,
Intelligent Voice 5 on AWS
The Intelligent Voice system is a batch processing system designed to process hours of audio recordings as efficiently as possible. We also offer systems designed for real-time transcription, low ...
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Colin Pickard created an article,
Intelligent Voice 5.0
Intelligent Voice is delighted to announce the release of major new version 5.0 which brings many new advances, including: Improved Speech Recognition New, CTC-based Automatic Speech Recognition ...
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Colin Pickard created an article,
Intelligent Voice 4.13.0.2
Intelligent Voice is pleased to announce the release of version 4.13.0.2 which contains two important bug fixes. INT-3925 Validation of some imported audio files fails (fix in 4.13.0.1) INT-4064 S...
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Colin Pickard created an article,
Processing delays 28th Jan 2021
From approx 18:30 - 22:00 on 28th Jan 2021 Intelligent Voice PCI redaction for Zendesk was unavailable due to a technical problem. The issue with the service is now rectified. If you have received...
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Colin Pickard created an article,
How do I recreate my Intelligent Voice PCI redaction Trigger?
If your Zendesk Target is disabled and can't be reactivated or there is another issue with either your target or your trigger you can recreate them by following the instructions below Create a repl...
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Colin Pickard created an article,
What will be redacted?
When Intelligent Voice detects speech in English which could be payment card information in a recording, it will redact all numbers and date information from the recording. This covers the long ca...
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Colin Pickard created an article,
Partial outage 2-6 Aug 2019
Intelligent Voice is investigating reports of occasional unprocessed tickets between Friday 2nd August and Tuesday 6th August. It appears that this incident is related to the core system capacity a...
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Colin Pickard created an article,
How can I send files to Intelligent Voice?
Encrypt your files! An easy way to do this is to create an encrypted zip file using 7-zip. We recommend using AES-256 and a randomly generated password of 30 characters. Create a support ticket ...
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Colin Pickard created an article,
How can I find tickets with comments added by Intelligent Voice PCI redaction for Zendesk Talk?
When Intelligent Voice PCI redaction for Zendesk Talk scans a call recording it places a copy of the recording in a comment in the ticket. This comment contains one of the following messages: [Int...
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Colin Pickard created an article,
How do I change which Talk agent appears on the comments created in Zendesk by the PCI redaction?
The agent who created the API token used during the set up of Intelligent Voice PCI redaction for Zendesk Talk will appear as the author of the comments posted by the app. To change this, create a...