Colin Pickard
Technical Lead at Intelligent Voice in London
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Activity overview
Latest activity by Colin Pickard-
Colin Pickard created an article,
Processing delays 28th Jan 2021
From approx 18:30 - 22:00 on 28th Jan 2021 Intelligent Voice PCI redaction for Zendesk was unavailable due to a technical problem. The issue with the service is now rectified. If you have received...
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Colin Pickard created an article,
Intelligent Voice on physical & virtual servers (on-premise deployments)
The Intelligent Voice system is a batch processing system designed to process hours of audio recordings as efficiently as possible. We also offer systems designed for real-time transcription, low ...
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Colin Pickard created an article,
How to recreate your IV PCI redaction for Zendesk settings
If your Zendesk Target is disabled and can't be reactivated or there is another issue with either your target or your trigger you can recreate them by following the instructions below Create a repl...
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Colin Pickard created an article,
What will be redacted?
When Intelligent Voice detects data which could be payment card information in a recording, it will redact all numbers and date information from the recording. This covers the long card number, st...
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Colin Pickard created an article,
Partial outage 2-6 Aug 2019
Intelligent Voice is investigating reports of occasional unprocessed tickets between Friday 2nd August and Tuesday 6th August. It appears that this incident is related to the core system capacity a...
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Colin Pickard created an article,
How can I send files to Intelligent Voice?
Encrypt your files! An easy way to do this is to create an encrypted zip file using 7-zip. We recommend using AES-256 and a randomly generated password of 30 characters. Create a support ticket ...
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Colin Pickard created an article,
How can I find tickets with comments added by Intelligent Voice PCI redaction for Zendesk Talk?
When Intelligent Voice PCI redaction for Zendesk Talk scans a call recording it places a copy of the recording in a comment in the ticket. This comment contains one of the following messages: [Int...
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Colin Pickard created an article,
Changing the agent who appears on comments created by Intelligent Voice PCI redaction for Zendesk Talk
The agent who created the API token used during the set up of Intelligent Voice PCI redaction for Zendesk Talk will appear as the author of the comments posted by the app. To change this, create a...
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Colin Pickard created an article,
Intelligent Voice 4.8.3
Intelligent Voice is pleased to announce the release of Intelligent Voice 4.8.3, a minor patch containing 3 bug fixes. Installation Notes If you are upgrading from a release before 4.8 please ensur...
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Colin Pickard created an article,
Connectivity issue 24 Apr 19
Intelligent Voice is investigating degraded system performance. This may be linked to connectivity issues at Zendesk (see https://help.zendesk.com/hc/en-us/articles/360022020914-Service-Incident-Ap...