Colin Pickard
Technical Lead at Intelligent Voice in London
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Activity overview
Latest activity by Colin Pickard-
Colin Pickard created an article,
Partial Outage 8-11 April
Intelligent Voice has investigated customer reports of recordings not processed between 8-11 April 2019. We have determined that during peak hours (17:00-23:00 UTC) during this period the Intellige...
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Colin Pickard created an article,
IV settings for mono, multi-channel and stereo files
There are 3 sorts of files: Multi-channel: Multiple speakers separated into multiple channels. If you open the file with software that shows waveforms such as Audacity you will see a different w...
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Colin Pickard created an article,
Terms and Conditions
Terms and Conditions for Intelligent Voice Services: https://www.intelligentvoice.com/terms-and-conditions/
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Colin Pickard created an article,
Privacy Policy
Privacy Policy for Intelligent Voice Services: https://www.intelligentvoice.com/intelligent-voice-privacy-policy-april-2018/
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Colin Pickard created an article,
Restricting transcription & redaction to specific Agents or Groups
When you install the Intelligent Voice PCI Redaction app it creates a trigger which notifies Intelligent Voice which calls need to be transcribed and redacted. You can modify this trigger to only s...
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Colin Pickard created an article,
Import API - supplying metadata with .csv files
To include metadata when importing files from the local filesystem into IV you need to create a CSV file with the following columns (an example file is included at the end of this page): Column ...
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Colin Pickard created an article,
How can I tag tickets where possible payment card data was redacted?
The redacted version of the recording posted by Intelligent Voice is in a comment containing the text string: [Intelligent Voice redacted possible PCI data in this recording] So you can create a tr...
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Colin Pickard created an article,
How to calculate audio duration from video file size
IV extracts the audio from video files before transcribing the audio, and the processing requirements are based on the total duration of the audio. We strongly recommend you determine the actual du...
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Colin Pickard created an article,
How to find out the duration of audio files
When using the IV system to process audio or video, the processing requirements are based on the total duration of the audio content. After importing data into IV, the duration of files can be seen...
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Colin Pickard created an article,
Intelligent Voice on AWS
The Intelligent Voice system is a batch processing system designed to process hours of audio recordings as efficiently as possible. We also offer systems designed for real-time transcription, low ...