Intelligent Voice Software & Support

Intelligent Voice System Requirements

• Hardware Recommender
• Intelligent Voice 6 on Azure
• Azure Reference Deployment Architecture and Best Practices
• Intelligent Voice 6 on AWS
• Intelligent Voice 6 on physical & virtual servers (on-premise deployments)
• Reference Deployment for Physical & Virtual Servers (on-premise deployments) and Best Practices

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Release Notes

• Installer 4.8.0
• Intelligent Voice 7.0.0
• Intelligent Voice 6.3.0
• Installer 4.7.1
• Intelligent Voice 6.2.2
• Intelligent Voice 6.2.0

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Releases & Downloads

• Intelligent Voice 7.0.0 downloads
• Intelligent Voice 6.3.0 downloads
• Intelligent Voice 6.2.2 downloads
• Intelligent Voice 6.2.0 downloads
• Intelligent Voice 6.1.2 downloads
• Intelligent Voice 6.1.1 downloads

Intelligent Voice Support

• How can I send files to Intelligent Voice?
• How can I contact Intelligent Voice Support?

IV optional features

• Gearman Queue MoveWorker
• Recording Import Worker for IV

Intelligent Voice API

• Import API - supplying metadata with .csv files
• Intelligent Voice API

Documentation

• Custodian Specification
• Call Recorder Connector Interface Technical Specification
• Accessibility Conformance Report

Intelligent Voice software FAQ

• How to reset forgotten admin password for JumpToWeb
• Use of encryption in Intelligent Voice
• Azure Autoscaling Setup
• Setup nginx reverse proxy for trusted HTTPS API
• Increasing the tomcat max heap allocation
• IV settings for mono, multi-channel and stereo files

Tuning and Troubleshooting

• Intelligent Voice urgent vad_worker fix
• Basic IV System Troubleshooting (IV 6.1+)
• Fixing table corruption
• Retrying jobs in _fail queues

Connectors

• Configuring Red Box to send recordings to Intelligent Voice
• Verint Financial Compliance integration with Intelligent Voice
• IV Connector design

Security announcements

• Spring4Shell vulnerability in Spring Framework (CVE-2022-22965) - not affected
• Log4Shell vulnerability in Log4j (CVE-2021-44228) - not affected

Customer specific instructions

• Upgrade Steps (IV 4.X or IV 5.X)