How do I restore the Default Trigger for PCI Redaction for Zendesk Talk & Support?

If you have previously had to manually create a Trigger after the Default Trigger installed by the Marketplace App got disabled, this is how to remove it, and replace it with the Default Trigger. 

Removing and replacing any manually created Target will ensure you receive automatic updates from Intelligent Voice Limited of the Zendesk PCI redaction application. 

1. Reset The Default Trigger

After target is modified, the trigger that notifies the target is no longer valid. Hence, the target of the trigger should be changed to the correct target for the application to function as expected.

1. Go to Admin > Business Rules > Triggers and select the trigger set up by the PCI – Redaction Application.

2. Select the trigger

3. Scroll down to the ‘Action’ Section. Where you will see a prompt with a target id next to ‘Notify Target’ which is pointing to the previous manually created Trigger

4. Select the correct target from the drop down.

5. Add the json below to the JSON body section

{
 "ticketid" : "{{ticket.id}}",
 "ticket.link": "{{ticket.link}}"
}

6. Click on Save to save the changes.

2. Remove The Manually Created Target

1. Select Admin Centre from the top-nav bar right menu under the App Icon.

2. At the Admin Centre Home side nav-bar: Click on Apps and Integrations > Targets to view the targets that have been set up. Here you should be able to view a target that was set up by the application by default which says ‘Created by Intelligent Voice PCI Call Redaction’.

3. Hover over the target / extension pointing to Intelligent Voice for the one which is created manually and not by the application. Note: The target created manually doesn’t have ‘Created by Intelligent Voice PCI Call Redaction’ tag attached next to it.

4. Click on deactivate: 

4. Once it has moved to the Inactive targets section below, click delete:

If you'd like Intelligent Voice Limited to confirm the changes have been made correctly, please email us at support@intelligentvoice.com  If you encounter an issue with any of the above steps, please email us to let us know.