Incident Summary

Intelligent Voice is investigating customer reports of recordings not processed since 20 November 2020

We have determined that Intelligent Voice system was unable to process some requests because a core component was over capacity, due to an unprecedented surge in demand.  

We are working to bring additional resources online to service this peak demand. 

We are also working on our monitoring capability to provider earlier alerting to the Intelligent Voice Network Operations Team of this type of issue.

We apologise to customers affected by this outage.