If your Zendesk Target is disabled and can't be reactivated or there is another issue with either your target or your trigger you can recreate them by following the instructions below

Create a replacement Target

Go to Admin > Settings > Extensions > Targets > HTTP Target > Add target

Fill out these settings:

Title: IV PCI Redaction 2

Url: https://zendesk-pci-2.intelligentvoice.com/public/redact 

Method: POST

Content type: JSON

The result should look like the image below.  Change the dropdown to Create Target and click Submit.

Create a replacement trigger

Go to Admin > Business Rules > Triggers.

There are two ways to create a new trigger, use only one:

Option a. Clone the existing trigger

Find the trigger "Transcribe recordings and redact PCI data", hover your cursor over it and click the vertical line of 3 dots which is a menu.  Select Clone from the menu. 

In the cloned trigger, change the target to the new "IV PCI Redaction 2.0" target.  Click Create.

Option b. Create a new trigger from scratch

Click the "Add trigger" buttons and fill out the options as shown below (italics are selected from dropdowns)

Trigger name: Transcribe recordings and redact PCI data (copy)

Meet ANY of the following conditions:
Comment text    Contains the following string    Outbound call to
Comment text    Contains the following string    Inbound call from

Actions:
Notify target    IV PCI Redaction 2
JSON Body:

{"ticketid": "{{ticket.id}}", "ticket.link": "{{ticket.link}}", "ticket.url": "{{ticket.url}}"}

Finishing the trigger

The trigger should now look like the one in the screenshot below.

Check that the original trigger "Transcribe recordings and redact PCI data" is deactivated to prevent sending the request twice