The agent who created the API token used during the set up of Intelligent Voice PCI redaction for Zendesk Talk will appear as the author of the comments posted by the app.
To change this, create a new API token owned by a different agent and submit it at http://intelligentvoice.com/register. Then open a ticket at https://support.intelligentvoice.com or by emailing email@example.com and we will make the new token the default.
The owner of the token must be an admin or have sufficient privileges to read and comment on all the Zendesk Talk tickets or the app will not work.
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