Intelligent Voice has investigated customer reports of recordings not processed between 8-11 April 2019.
We have determined that during peak hours (17:00-23:00 UTC) during this period the Intelligent Voice system was unable to process some requests because a core component was over capacity. We have now bought online additional resources to service peak demand, and added additional monitoring capability to alert IV network operations teams of this type of issue.
We apologise to customers affected by this outage.
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