Intelligent Voice is aware of degraded performance over the last 10 days.
Our investigation into this has determined that the issues have been caused by capacity issues in the IV systems and differences in the data received from Zendesk. We have taken steps to resolve the capacity issues and updated the Intelligent Voice PCI redaction application for Zendesk Talk to work with the new data formats.
We will be closely monitoring the application performance over the next 48 hours and will update this notice again before closing the incident.
We apologise for the reduced service during this period and will be reaching out directly to customers who were significantly impacted.