From call conclusion to the narrative summary and speaker-separated transcription appearing on the ticket is currently between 20 to 25 minutes.
We've intentionally implemented transcription that is separated by Speaker 1, Speaker 2, etc due to the benefits this provides, mindful that applying this separation does increase the overall time taken to return the results. These benefits include:
- Rapidly analyze agent or client side of a call - scanning the transcript just for Speaker 1 or Speaker 2
- Identify & analyze any agent handovers - from the introduction of a Speaker 3
- Identify & analyze any interruptions or over talk - from the portion of transcribed text being tagged as Unknown Speaker due to the cross-talk
One of the aims behind the free 30-day trial is to provide an opportunity to gain confidence that the speaker-separated transcription and narrative summary, once added, do reflect the call recording and provide the benefits listed. This includes the key benefits of eliminating both the manual effort for your Talk agents post-call and the variations in summarization & interpretation you can get between different Talk agents, or even from the same Talk agent at different points in time.
This confidence then enables auto-solve workflows to be created in time for the conclusion of the free 30-day no limits trial. Details on implementing auto-solve workflows are detailed in this support article https://support.intelligentvoice.com/hc/en-us/articles/16931103371923-Installing-Configuring-Intelligent-Voice-Generative-AI-Summarization-and-Transcription-in-English-for-Zendesk-Talk