To send recordings from a Red Box recorder to Intelligent Voice you need to configure the Red Box Export Broker component.

Refer to the guide Call Brokers and Transcription Technical Guide, published by Red Box.  Please note the Intelligent Voice connector is considered an "Export location" not a Transcription Broker in this document

You will need to enter three values in the configuration, please contact IV support if you do not have these:

1. IV RedBox Connector Hostname
2. Client ID
3. Client Secret

General configuration

The configuration settings are in the file appsettings.config

BaseUrl: Should be set to <IV RedBox Connector Hostname>

ExportedCallsPath: Should be set to /ExportedCalls

OAuth configuration

Intelligent Voice supports OAuth2ClientCredentialFlow.  Edit this section with the required values:

<!-- Options : None OAuth2, OAuth2PasswordFlow, OAuth2ClientCredentialFlow -->
<add key="AuthorisationType" value="OAuth2ClientCredentialFlow" />
<!-- OAuth2ClientCredentialFlow settings -->
<add
key="OAuth2ClientCredentialFlow:EndPoint"
value="https://<IV RedBox Connector Hostname>/auth"
/>
<add key="OAuth2ClientCredentialFlow:ClientId" value="<Client ID>" />
<add key="OAuth2ClientCredentialFlow:ClientSecret" value="<Client Secret>" />
<add key="OAuth2ClientCredentialFlow:Scope" value="redboxconnector" />